Terms of Service

Effective date: 2026-09-11

These terms govern your use of PalaPili, operated by Crownbyte Ltd. By using the service, you agree to these terms. If you do not agree, do not use the service.

Using the service

A unified visual workspace for creating, editing, and directing AI images, videos, and creative media.

You must have the legal capacity and any authorization needed to use the service. Use it in accordance with applicable law and the terms presented with the features you use.

Accounts

Provide accurate account information, protect your sign-in credentials and contact support@palapili.com if you suspect unauthorized access. You are responsible for activity you authorize through your account.

Purchases and access

Prices, included benefits and payment terms are shown before you pay. Payments are processed by Stripe. Applicable taxes and the total due are shown at checkout.

Subscriptions

Pro subscriptions renew automatically monthly or yearly, according to the option you select until canceled. Cancel before the next renewal to stop future charges. Cancellation does not by itself refund a payment already made.

No free trial is currently offered.

To cancel, open your billing dashboard or email support@palapili.com. A cancellation request sent by email must reach us in time to process it before renewal.

Separately purchased credit packs provide permanent credits for image and video generation. They do not by themselves constitute a recurring subscription membership.

Refunds follow our refund policy and applicable law. We will disclose material changes to prices or renewal terms before they apply to a future charge.

Creative credits

Pro, Max, and Ultra subscriptions provide a monthly credit allowance. Credits refresh on each account's subscription anniversary, including monthly refreshes within an annual subscription. Unused monthly credits do not roll over.

An active paid subscription is required to buy credit packs. Purchased credits do not expire at the monthly reset and remain available after a subscription ends. Monthly credits are used before purchased credits. The studio displays an estimate based on the selected model, resolution, input images and tools; the server calculates the final charge. Failed outputs are refunded to the original credit type, except that expired monthly credits cannot be restored. Refunded or disputed pack payments revoke the associated credits.

Changing subscription plans takes effect at the next billing period. Canceling renewal preserves the current paid period. AI output can vary; review generated images, videos, and recognized text before relying on or publishing them.

Acceptable use

Do not use the service for unlawful, fraudulent or abusive activity; infringe another person's rights; upload malicious code; bypass access controls; or interfere with the service or other users. Do not attempt to obtain information or access you are not authorized to receive.

Your content and our materials

You retain ownership of the content you submit. You must have the rights needed to use and share it. You give us permission to process, store and display that content as needed to provide the feature you request, maintain the service and comply with law. Publishing content makes it available to the audience indicated by that feature.

The service's software, branding and other materials remain owned by their respective rights holders. Access to the service does not transfer those rights. Separate licenses supplied with content or software continue to apply.

Suspension and closure

We may restrict or suspend access when reasonably necessary to address abuse, security risks, nonpayment or legal requirements. Where appropriate and permitted, we will explain the reason and how to address it. You can request account closure by emailing support@palapili.com. Closing an account and requesting a refund are separate actions; tell us if you need both.

If a paid service is discontinued or materially changed, applicable contractual and consumer remedies remain available. We will provide notice where required.

Availability and responsibility

We work to keep the service available, but it may be interrupted for maintenance, failures or circumstances outside our control. Except for commitments expressly made and rights required by law, the service is provided as available, without a guarantee that it will meet every purpose or remain uninterrupted.

To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of the service. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded, including liability for fraud or other mandatory protections.

Governing law and disputes

These terms are governed by the laws of United Kingdom, subject to any mandatory rights and protections that apply where you live. Contact support@palapili.com to raise a dispute. This does not prevent you from using a court or other remedy available under applicable law.

Changes and contact

We may update these terms to reflect changes in the service or applicable law. Material changes will be notified where required and will apply from the stated effective date. Changes do not remove rights that already apply to completed purchases.

For questions about these terms, email support@palapili.com.