Refund Policy
Refund eligibility, cancellation and payment support for PalaPili.
Effective date:
This policy explains how Crownbyte Ltd handles payment and refund questions for PalaPili.
Refund eligibility
We review refund requests individually, considering the reason for the request, the payment involved, whether the service was delivered as described, and applicable law. We do not offer a general money-back guarantee. Duplicate charges, billing errors, unauthorized payments and material service failures should be reported for review. This does not limit refunds or other remedies required by law.
How to request a refund
Email support@palapili.com with the account email, payment date, amount, receipt or invoice reference, and the reason for your request. Do not send your full card number, password or sign-in link.
We may ask for information needed to locate the payment and verify that you are entitled to request the refund. We will communicate the decision and any next steps by email. Approved refunds are returned to the original payment method where supported; bank processing times vary.
Cancellation and trials
Canceling a subscription stops future renewals; it does not automatically refund a completed charge. A refund request also does not automatically cancel your subscription. Please state whether you want to cancel as well.
Access after a refund
Access associated with a refunded payment may be withdrawn. We will explain how the refund affects the membership or resource involved. Unrelated purchases are handled separately.
Your statutory rights
Nothing in this policy limits cancellation rights, refunds or other remedies required by applicable consumer law. These may apply regardless of a discretionary refund window or whether a payment has already been processed.
Policy changes
Changes to this policy apply prospectively and do not reduce rights that applied when you made a purchase. Contact support@palapili.com with any questions.