Contact

Customer support

Email support@palapili.com for product questions, accessibility help or account support. You can open the email link or copy the address into your email app.

To help us understand the issue, include:

• The page address and what you were trying to do.
• What happened and what you expected instead.
• Your browser and device, and a screenshot if it helps explain the issue.

Please remove personal or confidential information from screenshots. Never send passwords, sign-in links, API keys or full payment card numbers.

Payment questions

Include the email used for the purchase, payment date, amount and invoice or receipt reference. Tell us whether you are asking about a charge, cancellation, refund or access to a purchase.

See the Refund Policy for eligibility and how requests are handled.

Privacy and legal requests

Contact support@palapili.com to request access, correction, export or deletion of personal information, report a security concern, or ask a legal question. Describe the request without sending unnecessary sensitive information. We may need to verify your identity before disclosing or changing account information.

Service operator

Crownbyte Ltd operates PalaPili from United Kingdom. Replies are sent by email; please check that you can receive messages at the address you use to contact us.